Top industries and skills for Philippine IT and tech professionals

The role of technology professionals have evolved throughout the years. From Philippine companies only hiring administrators and programmers to now employing more professionals with different job roles, including Business Analysts, Cloud Engineers, Data Scientists, Network Engineers, Quality Assurance (QA), Software Engineers, and Software Developers. The demand for IT and tech professionals remains significant as various businesses prioritize digital transformation and as the economy continuously recovers.

There are countless opportunities professionals specializing in IT and technology in the Philippines because of the significant growth in private and public investment, upward consumer spending, and demand for better service. During these times, companies from various industries are opening more jobs in the market and are offering better healthcare and wellbeing benefits for the right-fit tech professionals.

Top Philippine industries for IT and Computer Engineering graduates and professionals

Banking, Financial Services, and Insurance (BFSI)
Being one of the main verticals that largely leverage IT-BPM services, this sector is evolving rapidly in terms of regulatory environment, capital requirements, and process optimization. The growing number of digital customers is the main factor that led BFSI companies to increase “the application of automation due to rapid advances in technology (Frost & Sullivan, 2015).” [See jobs in BFSI]


Financial Technology (FinTech)
Having a steady growth in the past years, the FinTech industry developed notably due to the advancements in digitalization and the availability of smart devices. According to Beltran (2019), the COVID-19 boosted the industry alongside with new online banking services—including digital payments, favorable government policies, and the rising number of FinTech startups. As the number of digital consumers increases, more opportunities will be offered by FinTech companies to job-seeking Filipino professionals. [See jobs in FinTech]


Healthcare
The pandemic pushed the Philippine healthcare industry to accelerate the digitization of patient medical records, improve the performance of software applications, and automate the process of receiving, processing, and storing data from laboratory instruments. Aside from the spectrum of new tech challenges, career development and growth are expected to be offered by healthcare companies. [See jobs in Healthcare]

Information Technology-Business Process Management (IT-BPM)
Despite the onset of the pandemic in 2020, the Philippines was declared as “the second leading IT-BPM delivery location in the world in 2021 (PH, 2022).” Business Process Outsourcing (BPO) and Shared Services/Global Business Services (GBS) companies continue their operations and generated $26.7 billion of which $23. 8 billion are exports, according to Trade Assistant Secretary Rafaela Aldaba. One can expect more career opportunities for professionals from different job functions, including focusing on Information Technology (IT), Accounting & Finance, Human Resources (HR), etc. [See jobs in BPO and jobs in Shared Services]


Information Technology Services (ITS)
Digital transformation has become a necessity for most local and multinational companies. With the growing demand in the creation, management, and optimization of or access to information and business processes of various industries, ITS companies in the Philippines prospered and has been continuously hiring more IT professionals to join their teams to cater clients’ needs. [See jobs in ITS]


Manufacturing
Leveraging specialized talents and having an efficient resource management influenced companies in this sector to employ professionals whose skills include manufacturing analytics, performance management, manufacturing planning and control support, and systematic and quality management system. [See jobs in Manufacturing]


Real Estate
In today’s business environment, real estate businesses must keep up with the demands—that includes the adoption of better software and technology. Attracting quality leads or client prospects is one of the core businesses of this industry. Since majority of Filipinos are now online, they need to have an effective setup to provide their customers with quality experience virtually and in-person. [See jobs in Real Estate]


Essential skills for IT and tech professionals

Being a senior IT Transformation leader with over three decades of professional experience in startups management, Ernie Imperial, Chief Digital Officer of First Philippine Holdings, shares the top skills IT and tech professionals need to develop to advance in their careers:


Design Thinking
Design Thinking is an “iterative process in which we seek to understand the user, challenge assumptions, and redefine problems in an attempt to identify alternative strategies and solutions (Dam & Siang, 2021).” Learning and developing this skill allows IT and tech professionals to have a deep understanding and interest in the people to whom the design of the products or services is for, thereby creating a better strategies and solutions.


Project Management
As complex projects coincide with the rapid change in technology, managing various them and achieving results require IT Project Managers who “deal with the challenges of interdependent integrations, rapid technology upgrades, and version changes that can occur throughout the project timeline (IT, n.d.).” Tech professionals should also know the how-tos of using project management methodologies such as Agile, Project Management Book of Knowledge (known as PMBOK), Scrum, and Waterfall.


Lean
Lean is a “a way of thinking about creating needed value with fewer resources and less waste (What, n.d.).” Applying the concept of lean does not only improve the current processes and systems but it also and creates a language that everybody in the organization can understand, thus opening doors of growth opportunity for IT professionals.


Customer Service
Customer Service is the support offered to stakeholders by making sure their needs are met efficiently and effectively. IT and tech professionals’ stakeholders do not only refer to the external clients and customers, but also includes internal teams and departments. Professionals who master this skill keeps them grounded, fosters a good relationship, and influences people positively.


Change Management
Change Management deals “with the transition or transformation of an organization’s goals, processes, or technologies (Pratt, n.d.).” No matter how ingenious the technical solutions are if a proper framework is lacking, changes in behavior would not be successful. Professionals specializing in IT and technology should understand and be familiar with change management frameworks, such as Kotter’s 8-Step Change Model.

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References:
Beltran, B. (2022, February 11). The growing momentum of Philippine fintech. Business World. https://www.bworldonline.com/the-growing-momentum-of-philippine-fintech/

Dam, R., & Siang, T. (2021). What is Design Thinking and Why Is It So Popular? Interaction Design Foundation. https://www.interaction-design.org/literature/article/what-is-design-thinking-and-why-is-it-so-popular

IT project management. (n.d.). Smartsheet Inc. Retrieved March 15, 2022, from https://www.smartsheet.com/content-center/best-practices/project-management/project-management-guide/project-management-IT

PH world’s 2nd leading IT-BPM delivery location. (2022, February 28). Malaya Business Insight. Retrieved March 15, 2022, from https://malaya.com.ph/news_business/ph-worlds-2nd-leading-it-bpm-delivery-location/

Philippine Board of Investments. (2015). Accelerate PH (Future Ready) roadmap 2022. Retrieved March 15, 2022, from https://boi.gov.ph/wp-content/uploads/2018/03/Executive-Summary-Accelerate-PH-Future-Ready-Roadmap-2022_with-corrections.pdf

Pratt, M. (n.d.). Change management. TechTarget. Retrieved March 15, 2022, from https://www.techtarget.com/searchcio/definition/change-management

What is lean? (n.d.). Lean Enterprise Institute. Retrieved March 15, 2022, from https://www.lean.org/explore-lean/what-is-lean/