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KEY RESPONSIBILITIES:

  • You will be responsible in receiving inbound customer calls and email communications.
  • You will provide documentation and solution to all inquiries after reviewing, prioritizing, and managing group mailboxes.
  • You will provide first-level support in troubleshooting customer complaints across the designated product range through analysis of the customer’s problem.
  • You will communicate troubleshooting results and conclusions to customers effectively through written reports and phone conversations.

 

QUALIFICATIONS & REQUIREMENTS:

  • A college graduate with bachelor’s degree in any health or medical courses.
  • A professional with at least 2 years of experience in medical/clinical environment providing excellent customer service.
  • A good communicator with fluency in Japanese.
  • A detailed problem solver who can resolve complex issues.
  • A critical thinker who demonstrates an advanced understanding of the principles of good technical writing.
  • A proficient user of MS Word, PowerPoint, Excel, and Outlook.
  • A proactive and innovative thinker who continuously evaluates and identifies opportunities improving processes and positively impacts the customer’s experience.
Location: Taguig City
Job type: PERMANENT
Emp type: FULL TIME

KEY RESPONSIBILITIES:

  • You will be at the center of operations in developing software solutions, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, and following the software development lifecycle.
  • You will determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
  • You will document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
  • You will lead and mentor Software Application Developers in delivering solutions or completing assignments.
  • You will prepare and install solutions by determining and designing system specifications, standards, and programming.
  • You will be at the core of improving operations, obtaining and licensing software, recommending purchases, and testing and approving products.
  • You will be up-to-date with state-of-the-art development tools, programming techniques, and computing equipment,
  • You will build and maintain good working relationships with teammates, clients, and other stakeholders.

 

QUALIFICATIONS & REQUIREMENTS:

  • A college graduate with a bachelor’s degree in Computer Science, Software Engineering, IT, or any related course. Having a technical certification in Information Systems or Management is a plus.
  • A team player with at least 2 years of prior experience focusing on software development processes and lifecycle.
  • A proactive member with excellent knowledge of software languages, design, debugging, and testing.
  • A critical problem solver with good communication skills.
Location: Taguig City
Job type: PERMANENT
Emp type: FULL TIME

KEY RESPONSIBILITIES:

  • You will lead the end-to-end RFP/ RFI process including solution construct, proposal writing, deal pricing facilitation, and overall submission of the proposal/bid.
  • You will define and clarify client requirements and draft clarification questions.
  • You will lead the solution design process by collaborating with the department head and functional leaders to finalize solution specifications, including staffing requirements, location strategy, non-technical solution, pricing inputs and an implementation plan.
  • You will participate individually or with other proposal team members in the compilation and delivery of formal proposals to meet deadlines.
  • You will collaborate with the senior stakeholders and develop a strong partnership with sales, client services, operations and supporting business partners.

 

QUALIFICATIONS & REQUIREMENTS:

  • A professional who has a Bachelor's/College Degree or equivalent
  • Has at least 7 years of work experience
  • Must be a commendable business writer who possesses presentation skills (i.e. using MS PowerPoint)
Location: Makati City
Job type: PERMANENT
Emp type: FULL TIME

KEY RESPONSIBILITIES:

  • You will oversee the activities of the QA department in delivering programs and initiatives that are responsive to individual, operational and client needs.
  • You will manage and develop the team for the assigned programs through classroom assessments, certification, coaching, and structured consultations.
  • You will assist in the strategic planning and fiscal management of the department.
  • You will initiate calibration sessions with the clients to ensure consistency in the implementation of performance standards.
  • You will develop long-term strategies and process improvement initiatives that will positively impact Quality Group through constant reviews and needs analysis.

 

QUALIFICATIONS & REQUIREMENTS:

  • Must be a graduate of any Bachelor's/College Degree.
  • Has at least 3 years of working experience focusing on Quality Control/Assurance
  • Must have prior working experience as a Quality Management Manager for at least 1 year.
Location: Makati City
Job type: PERMANENT
Emp type: FULL TIME

KEY RESPONSIBILITIES:

  • You will manage e-commerce functions (i.e. optimizing conversion, supporting acquisition and lead gen efforts, updating site content, managing pages and products, maintaining inventory levels, and overseeing user flow/customer experience, etc.)
  • You will oversee the digital customer experience (i.e. supporting order lookup and customer service inquiries, coordinating transactional and relationship emails, providing FAQs, overseeing digital properties and managing all post transactional activities, etc.)
  • You will be responsible in maximizing revenue on site and maximizing upsell/cross-sell/AOV.
  • You will work with e-commerce business/product owners to identify the success criteria of projects, benchmark KPIs, and measure success against identified KPIs.
  • You will lead the development of project plans, process flow diagrams, use cases, current/future state diagrams, and functional and technical requirements.
  • You will lead cross-functional teams on an ongoing basis including stakeholders and team to ensure project success.
  • You will ensure the successful implementation of projects including and managing timelines, scopes, budgets, communications, quality, issues, risks, critical paths, and resource constraints.
  • You will monitor and measure project processes and activities to identify and communicate potential issues, risks or problems in a timely fashion and provide corrective action options and drive to resolution.
  • You will negotiate project priorities and workload with internal stakeholders and team members.
  • You will review performance evaluations for vendors on projects.
  • You will lead and coach a team of Business Analysts.

 

QUALIFICATIONS & REQUIREMENTS:

  • You must be a college graduate with a bachelor's degree in IT or in any related course.
  • You must have at least 5 years of solid experience in the e-commerce or digital industry.
  • You must have a strong background in digital, e-commerce, and marketing plus have an excellent understanding of the current e-commerce trends and best practices.
  • You must have experienced developing project plans, processing diagrams, using cases, and other functional and technical requirements.
  • You must be an excellent communicator with proven technical knowledge.
  • You must be a detail-oriented and practical problem-solver.
Location: Pasig City
Job type: PERMANENT
Emp type: FULL TIME

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